Legal

Refund & Cancellation Policy

What we follow when it comes to the cooling-off period, contract sign-up, cancellations, and renewals.

Effective Date 30 July 2026

Refund / Cancellation Policy

  1. Proposal & Contract Documents. Before making any payment, Nissi Infotech provides customers with the applicable Commercial Proposal, Terms of Quotation (TOQ), Terms of Service (TOS), Privacy Policy and this Refund / Cancellation Policy.

    By making payment, the customer acknowledges that they have had an opportunity to review these documents and agree to be bound by their terms.

  2. Cooling-off Period (7 Days). To provide customers with additional confidence, Nissi Infotech offers a 7-calendar-day cooling-off period from the date and time the payment is successfully received.

    The cooling-off period:

    • Starts on the exact date and time the payment is successfully received by Nissi Infotech.
    • Ends at 11:59 PM (Indian Standard Time) on the seventh (7th) calendar day after the date of payment.

    During this period, the customer may cancel the subscription for any reason by sending a written request to admin@nissiinfotech.com.

    If the cancellation request is received within the cooling-off period, the customer will be entitled to a full refund of the amount paid.

  3. No Refund After the Cooling-off Period. Once the 7-day cooling-off period has expired, the subscription shall be deemed confirmed.

    Thereafter, no refund or cancellation of subscription fees shall be permitted during the first subscription term, as software licences, cloud infrastructure, implementation, customer onboarding, configuration, technical support and other resources are committed specifically for the customer.

    This does not affect refunds arising from duplicate payments, billing errors, or where otherwise required under applicable law.

  4. Renewal & Cancellation from the Second Subscription Term. From the second subscription term onwards, customers who do not wish to continue the service may choose not to renew the subscription by providing written notice to Nissi Infotech at least ninety (90) days before the expiry of the then-current subscription term.

    Failure to provide such notice may result in renewal in accordance with the applicable Terms of Service or Commercial Proposal.

  5. How to Request a Refund or Non-Renewal. All refund requests and non-renewal notices must be submitted in writing by email to: admin@nissiinfotech.com

    Approved refunds will normally be processed within 7 to 14 working days using the original payment method, subject to banking and payment gateway processing times.

  6. Customer Data After Cancellation or Non-Renewal. Upon cancellation, expiry or non-renewal of the subscription, customer data will be retained, deleted or anonymised in accordance with the Privacy Policy, applicable legal requirements and the retention settings applicable to the customer's subscription, unless a longer retention period is required by law or agreed in writing.

  7. Policy Updates. Nissi Infotech may update or modify this Refund / Cancellation Policy from time to time.

    The latest version will always be available on our website.

    Continued use of our products or services after publication of an updated policy constitutes acceptance of the revised policy.

  8. Contact Us. If you have any questions regarding this Refund / Cancellation Policy, please contact:

    Nissi Infotech
    3/42-12, Nagappa Colony
    Kavundampalayam
    Coimbatore – 641030
    Tamil Nadu, India

    Email: admin@nissiinfotech.com
    Website: https://www.eblackdog.com