Terms of Services - Eblackdog.com

Terms of Service for www.eblackdog.com payroll management system for security guards , facility management and staff outsourcing companies.

  • Eblackdog .com - the Mobile /Tab and desktop compatible software
  • Eblackdog .com subscriptions are available on Monthly /quarterly Yearly plans).

Updated as on Document reference number: Eblackdog /TOS/v3//19-20 Updated as on Friday, November 08, 2019

Special Offer Prices Valid Till - (“Offer Date” 5th December 2019)

Thank you for your enquiry for Eblackdog.com security guard/facility & Manpower man-agement system. This software is helping companies like yours to manage their multiple branches and multiple activities , multiple projects with touch of button We are hereby presenting you the details of the software so that you can use and manage Eblackdog.com grow your business efficiently.

Section 1:- You have requested for the following modules of Eblackdog.com:- (price in-cluded in this terms of service)

  • Employee module -for employee registration
  • Customers module -for customer registration
  • Employee Allocation module
  • Leave management module
  • Billing module
  • Payroll Module
  • Reports Module
  • Admin module
  • Basic –single billing format

Section 2:- About Software:-

  • This software is web based /mobile compatible/ cloud bassed software which will work thro internet only , so that you can view your software reports from anywhere any time.

  • The training will be provided over phone, internet, chat , email – In case you need our staff to come to your location and provide training, that can be done at extra cost

  • Kindly allocate one staff from your side who knows English for this training to learn from us and train others at your office.

Section 3:- License information:-

  • Plan name:- EBD - Common basic plan 101 plan. + any 1 plan as per the list available at https://www.eblackdog.com/prices-order-online.html

  • Eblackdog – Nissi server License (Software works from Nissi server only)

  • HO & Branch License -1 (refer order confirmation from Nissi if there are changes)

  • User license – 1 (refer order confirmation from Nissi if there are changes)

  • Admin user-1 (refer order confirmation from Nissi if there are changes)

  • Employee Management capacity (EMC):- 500 (EMC= 1 user = 500 – will increase based on number of users ) (refer order confirmation from Nissi if there are changes)

  • Number of modules requested – 9 (refer order confirmation from Nissi if there are changes)

Section 4:- Eblackdog -Version details:-

  • Software version: Eblackdog -ver-4
  • Web based version-Cloud-Online software
  • Compatible to mobile & Tablets (not a mobile app)
  • Can be accessed via internet from anywhere anytime.

Section 5:- Quotation:-

“”“The offer”date” provided in this quotation valid till “Offer Date”-

Section 5 a:- Modules included

  • Employee module -for employee registration
  • Customers module -for customer registration
  • Employee Allocation module
  • Leave management module
  • Billing module
  • Payroll Module
  • Reports Module
  • Admin module
  • Basic –single billing format

Section 5 b:- User License/Branch License module charges:-

  • Online User License = (as per final “ order confirmation” sent from Nissi)

  • HO/Branch license = (as per final “ order confirmation” sent from Nissi)

  • Employee Management capacity (emc) = (as per final “ order confirmation” sent from Nissi)

  • Admin user = 1 FREE

  • Cost of user license = (as per final “ order confirmation” sent from Nissi)

  • Yearly user license charges-payroll (YULC)(as per final “ order confirmation” sent from Nissi)

  • Total “Yearly user license charges”(YULC) payable every year = (as per final “ order confirmation” sent from Nissi)

Section 5 c:- Monthly charges section :-

Free training and customization packages included in the quotation

  • “Nissi implementation staff” -5 hrs/prepaid package worth Rs. 1750/= (5 hours of online implementation and training-remotely for every user included)

  • “Nissi customization staff” - 5 hrs/prepaid package worth -Rs. 1750/-( 5 hours of customization to eblackdog software –remotely included for every user)

  • Every additional user license added will be provided additional 5 hours of free hours of “Nissi implementation staff” & “ nissi customization staff” per year/Every year

Section 5 d :-

Note:- In case “INDIAN CUSTOMER” would like more hours of “nissi customization staff “ (or) “Nissi implementation staff” beyond what is provided free, they may request for more prepaid packages of 25,50,100 hours available @ 50% discounted rate of Rs. 413/- (including 18% gst) . All less than 25 hours will be charged @ Rs. 826/- per hour. (including gst)

Section :-6 Terms for Eblackdog – Nissi server License:-

The ““Offer Date” - “ ”offer date” is given for specifications requested by cus-tomer combined with user license and the branches and valid upto ““Offer Date” ” only. If customers does not opt for all same specifications, or if the payment is not done before the offer date , there after the “without offer pricing” prevailing will be sent after “““““Offer Date””

  • Customer or “INDIAN CUSTOMER” means the person who has paid the subscription for eblackdog.com software.

  • Nissi means Nissi Infotech P ltd

  • The software “user license “ subscription charges is subject to terms of “order agreement and maintenance contract. (“agreement”)” available and regularly up-dated at https://www.eblackdog.com/terms-of-services.html . Once the payment is paid to Nissi, its deemed as this agreement is read, understood,accepted and agreed. “customer” also agrees that the By accessing, using, subscribing, or placing an order over the Website, (or) by directly communicating through email and paying through bank “INDIAN CUSTOMER” and your business agree to the terms set forth herein. By placing the order , making the payment, continuing to use the software , it is deemed as “INDIAN CUSTOMER” agrees to these terms and conditions in their entirety, “INDIAN CUSTOMER” agrees not to use the “software”, “www.eblackdog.com” , “website” in any manner or form whatsoever in case of not agreeing to any clause, terms of this agreement.

  • To process the order customer will first approve the quotation and ask for the Proforma Invoice and pay via NEFT , or “customer” has the option of paying via website @ www.eblackdog.com via the order button of the corresponding plan customer has selected.

  • Once the first payment is received, Nissi will start the process of training and the Is-sue of User licenses.

  • Delivery of software license logins will be as follows:-
    • Online version eblackdog license will be sent within 7 days from the date of payment

    • Eblackdog implementation agenda – will be sent within 24 hours from the date of payment

  • Payment terms:-

  • 100% advance on or before “““““Offer Date””

  • Yearly user license charges (YULC) (or)Quarterly user license charges (QULC) (or)Monthly user license charges (MULC) are being paid by customers only as sub-scription charges to use the software until such time the customers want to use the software . The moment the subscription is stopped, the software will also stop work-ing.

  • “ The offer date”means the usual initial discount charges extended by Nissi to all customers to who subscribe to eblackdog software irrespective of they (customers) request for discount or not for the following reason.
    • This “ The offer date” discount is also provided to compensate for the time taken from software subscription and the time of full implementation.

    • This “ The offer date”discount is also provided for customers to spend for implimentation & customization as long as possible so that they can have a fully customized software perfectly suitable as per their working culture.

    • The offer included in this quotation is 50% discount on the actual price of Rs. 32450/- per user / per year.

  • Customers may opt for more users, more modules, more branches, more stores, more work locations ,more of other services @ extra cost prevailing at the time of such request.

  • “User License” means the “subscription charges payable by customer to use the eb-lackdog software” for a specific period .( and) each login and a password(s) pro-vided by Nissi Infotech P ltd to “Indian customer” to log into the eblackdog software can access any one or all of the 9 modules of the software from one computer at a time/by one person at a time. Using one user license and accessing different mod-ules ,by different users , from different computers,simultaneously at the same time is not allowed. The access to any module will be based on the access rights provided to that particular “user” by the admin of the software

  • Nissi does not provide the eblackdog software to any customer without first provid-ing the full demonstration of the software explaining its features to “Indian custom-er” . “Indian customer” agrees that they have seen the see the full demonstration (free of cost one time) of the software and only after checking all the features of the eblackdog, they have ordered for the software. After placing the order and making the payment , customer agrees not to dispute anytime that they expected some feature to be there and its not there.

  • Systems and procedures adopted by nissi for training the “INDIAN CUSTOMER” and their staff on eblackdog and customizing the software as per the need of “INDIAN CUSTOMER” :-
    • Implementation meaning :- “Eblackdog implementation” (or)“software im-plementation” means teaching the “client” how to use the eblackdog soft-ware , how to adapt and use the eblackdog software fully for day to day use for business activities and handhold the “client” and staff of client to use the software fully until they are fully able to use the eblackdog.com software (or)until the Free or prepaid implementation and customization packages are available .

    • “customization” means to make changes to eblackdog software and to mod-ify, add features , modules ,reports etc., in the software as per the request of “client” if the request is technically and commercially cleared ,viable and possible subject to the terms. (or)until the Free or prepaid implementation and customization packages are available .

    • The software quotation is given for the facilities that are already existing in the software only. All new features, modifications, customizations (whatever facility big or small that is not available in the software and is being requested by “INDIAN CUSTOMER” s) will be done for “INDIAN CUSTOMER” s by using the “Free prepaid customization packages during the month” . All other customization beyond prepaid packages will be charged as explained in Section 5 d

  • Time taken for implementation:- Eblackdog is a huge software with huge modules. So Implementation may take upto minimum of 5 to 10 DAYS to complete for a 1 user and 1 branche license (excluding the customization that may be required by “cus-tomer” However the time may vary depending on :-
    • The speed in which the data requested by the Nissi implementation engineer is supplied by client.

    • if there are more branches /sites and more users.

    • If the “Indian customer” staff are not able to pick up the training at the speed expected. (o) not allocating time for training.

    • The data needed to be fed in eblackdog is not ready in the format required by Nissi

    • And various other issues.

    • The implementation can be expedited by the client by following the rules, systems, instructions provided by implementation engineer of nissi. Imple-mentation systems , rules and terms will be provided by nissi implementation engineer before starting the training. Also nissi advises “client” to get ready with data and systems that is needed for speeding up the implementation.

Section :-7 OtherTerms for Eblackdog – Nissi server License:-

  • Renewal charges have to be paid exactly on “due date” as follows :-
    • Eblackdog.com “monthly user License charges (MULC)” 5 days before the “due date” (due date is 30 days after the previous payment ,)

    • Quarterly user license charges (QULC) 10 days before the the “due date” (due date is 90 days after the previous payment.)

    • Yearly user license charges (YULC) 15 days before the “due date” ( due date is 12 months after the previous payment.) This is irrespective when the training and im-plementation of any old or new modules have been completed finally. The huge dis-count offers are provided to “INDIAN CUSTOMER”s is to cover the cost during such reasonable delays(from both sides) if any only. Once the User license has been enabled, the user licenses becomes due for renewal on “due date”.

  • “User license renewal increase”(ULRI)” User license charges will be increased 15% every year to support the constant cost escalations and demand for more infrastructure, technology updates and serv-er security and support for the Eblackdog software.The yearly increase will be appli-cable for Eblackdog Yearly user License charges (YULC), for Eblackdog quarterly user License charges (QULC) and Eblackdog monthly user License charges (MULC) exactly after 12 months from the date of first payment (date of order).

  • Hosting space for software :- To support constant need of more hosting space ,all the allocated users license will be provided 1 GB (one GB hosting space each for the first year along with software.. If the space requirement increases faster than ex-pected , Nissi will add more space to “client” every year to cope up with the de-mand by the usage of client at extra cost prevailing at the time of such request.

  • Refund /cancellation policy:- “Indian customer” can request for a cancellation within 7 days from the date of order .
    Thereafter for the first year , there will be no refund /cancellation allowed. From 2nd year onwards if the “client” any time prefers not to continue may decide not to renew their contract by informing nissi 60 days in advance before the expiry. When a new customer is inducted, Nissi creates a big infrastructure to support his software and pay for it in advance so , once its all done its not possible for us to refund so we maintain this no-refund-policy.

  • Database maintenance and backups :-Nissi will provide back up and main-tenance. our staff will take daily back up and restore it as and when needed. In fact the back up is also taken automatically from the cloud server to another cloud server so that extra caution is taken on the back ups. The back up of customer data is provided to “Indian customer” in xl format if “Indian customer” would like to cancel their subscription with nissi and shift to some other vendor. This xl back up “Indian customer” can take and use it as they please. In case of “Indian customer” need the back up in any specific format, then the cost of conversion of the same will cost extra .Just to note here about the data back up, we have never lost any data of “Indian customer” for the past 11 years not even once.

  • Errors and Omissions exempted

Eblackdog.com is a software product that has been under constant improvement for 10 years plus. Hence Eblackdog.com is having thousands of “minute usage conve-niences”. This product has been in continuous use and continuous develop-ment by Nis-si’s own market research and also by our “Indian customer” for their specific minute needs for almost 10 long years.

Hence Eblackdog has :-

  • Improved the profitability our “Indian customer”
  • convenience of “Indian customer”
  • Improved the control of their business
  • Provided huge savings on wastage materials
  • Plugged the loop holes
  • And many more..

We are sure the quotation and the terms of us are very transparent, clear to you. We are also sure that we have given you an excellent deal and excellent solution for growth and great cost saving for your company. We are sure once the software is fully implemented and used, it will give a huge saving and control over the business and huge reduction of cost of operation and improve customer satisfaction. We are looking forward to serve you as early as possible.


Regards

User License Manager

Nissi Infotech Pirvate Limited

Mobile :-98422-44488/99940-93339

infraconsoftsupport@nissiinfotech.in

Corporate Website:-www.nissiinfotech.com

Product website :- www.eblackdog.com